Desk for hospitals
Every department, one desk,one script that branches.
OPD consultations, admission enquiries, health check-ups and diagnostics, from one call desk. The first question is whether it is an emergency; after that, the script follows the department, and every branch sees only its own work.
- Enquiry type
- OPD consultationIPD admissionHealth check-upDiagnostics
- Department
- CardiologyOrthopaedicsPaediatrics…
- Outcomes
- BookedAdmission scheduledTransferred to emergency
- Policy
- 20-min slots90 days ahead10-min hold
The hospital script
How an enquiry call goes.
- 01
Emergency first
“Is this an emergency?” is the first question, and the call can end as transferred to emergency in one key.
- 02
What kind of enquiry
OPD consultation, IPD admission, health check-up or diagnostics; each takes its own path.
- 03
Department and doctor
Department, a doctor or the first available, referring doctor, insurance or TPA and cashless.
- 04
Slot or admission
An OPD slot held and confirmed, or an admission scheduled with its expected date and room category.
Built for scale
Many desks, one picture.
Branches with their own agents
Each location has its hours, doctors and services; agents see and book only at the locations they are assigned.
Time limits per stage
Each stage can carry a time limit; overdue enquiries float to the top and escalate to a manager.
Callback from the department
An outcome that hands the enquiry to the department with a follow-up four hours out.
Doctors as free viewers
A consultant who only reads their own day does not take a seat.
Switched on for hospitals
The parts a hospital uses.
Waiting roomBusiness
Out-patients checked in and called through.
CoursesBusiness
A course of physiotherapy or dialysis booked as one series.
Group sessionsEnterprise
Antenatal or wellness classes with a register.
Due backBusiness
Follow-up visits and annual check-ups as recall lists.
Questions