Bookings and scheduling
Offer a slot while they arestill on the line.
The slot grid shows free time for the right doctor, table or room at the right branch, filtered by the service's length and the caller's preferred time. Pick one and nobody else can take it while the call finishes.
How a booking happens
Held, confirmed, reminded.
- 01
Find the slot
Free slots for the service, resource and branch, from the caller's preferred window.
- 02
Hold it
Ten minutes by default (a Blueprint setting). It becomes a booking when the call is saved, and is released if it is not.
- 03
Confirm
A confirmation email to the customer, and a note in the app for the person they are booked with.
- 04
Remind and close
Reminders 24 and 2 hours before by default. Attended or no-show moves the enquiry to the stage you named.
The diary
Every resource on its own clock.
Weekly hours and time off
Doctors, tables, rooms and staff each carry a schedule and time off. Branches carry their own hours and holidays.
Never moved silently
Time off that collides with bookings asks you to decide each one: move, keep or cancel.
Capacity, not just time
A table for four, a bay, a bed: party size decides the slot length and the hold.
Day, week and resource views
Reschedule, cancel, mark attended or no-show from the calendar.
When the diary is busy
Nobody turned away for want of a list.
Walk-ins
The next free slot from now, in one button.
WaitlistBusiness
No slot? Add them to the list; when one opens, the first fitting entry is offered.
Courses of appointmentsBusiness
Six weekly sessions booked in one go, movable and cancellable together. Daily through to quarterly.
Classes and group bookingsEnterprise
One slot with several people in it, each marked present or absent on a register.
Check-in and the waiting roomBusiness
Mark people as arrived, call them through, and see who has been waiting longest.
Self-service linksBusiness
Confirmation emails carry a link to reschedule or cancel within your cutoff.
Plans
Which plan has it.
| Capability | Starter | Business | Enterprise |
|---|---|---|---|
| Holds, calendar and reminders | Included | Included | Included |
| Waitlist | Not included | Included | Included |
| Courses of appointments | Not included | Included | Included |
| Check-in and waiting room | Not included | Included | Included |
| Customer self-service links | Not included | Included | Included |
| Classes and group bookings | Not included | Not included | Included |
Anything not on your plan can be added to one workspace on its own. Compare every plan
Questions