Enquiry channels
Every way in,one list.
However an enquiry arrives, it becomes the same record with the same follow-up rules, and the source is kept so reports can say which channel brings the people who book.
Live today
Six ways an enquiry arrives.
- 01
Phone and walk-in
The guided intake at the desk. A walk-in takes the next free slot in one button.
- 02
Hosted web form
A form at its own address, or embedded on your website. Each message becomes an enquiry with a follow-up.
- 03
Public booking link
A page your customers book on themselves, into the same diary with the same holds.
- 04
Your own mailbox
Connect the inbox enquiries already reach. Every new message becomes an enquiry.
Going out
What the customer receives.
Email is the live customer channel today; your team is reached in the app and through device notifications.
Confirmation, reschedule, cancellation, reminder
Each event has its own email template in your Blueprint's wording, logged with its reason when sent.
Retried, never lost
An email that cannot be handed over is queued and retried, and a manager is told if it keeps failing.
Self-service linksBusiness
A confirmation can carry a link to reschedule or cancel within your cutoff.
Your brand on itEnterprise
Your name and logo on the emails and the portal with white-label branding.
Mailboxes
Bring the inbox you already use.
Gmail and Zoho MailBusiness
Connect with an app password; the mailbox is read every minute.
Any IMAP mailbox
Any provider that offers IMAP access works the same way.
In development
Coming later, not sold today.
On the roadmap with no date, and on no plan until they ship.
WhatsApp confirmations and remindersComing later
Through Varynt Reach. Meta's own per-message charges will apply.
SMS messagingComing later
For customers who are not on WhatsApp.
Telephony: screen pop and click-to-callComing later
The caller's record opens as the phone rings.
AI call summariesComing later
A summary of every call for the next person who picks it up. When it ships it will be priced separately from the subscription plans.
Plans
Which plan has it.
| Capability | Starter | Business | Enterprise |
|---|---|---|---|
| Hosted enquiry form | Included | Included | Included |
| Public booking link | Not included | Included | Included |
| Email enquiries from your mailbox | Not included | Included | Included |
| Customer self-service links | Not included | Included | Included |
| Notifications on your devices | Included | Included | Included |
Anything not on your plan can be added to one workspace on its own. Compare every plan