Desk for clinics
The receptionist who neverforgets a returning patient.
Concern, doctor, slot, in one call. Returning patients are recognised by their number, so their details and preferred doctor are already filled, and every “I'll check with my family” becomes a callback with a time.
- Labels
- PatientAppointmentDoctor
- Stages
- NewQualifiedSlot offeredBookedVisited
- Outcomes
- BookedWill call backChecking with familyPrice enquiry
- Policy
- 15-min slots10-min holdReminders 24h + 2h
The clinic script
How a patient call goes.
- 01
Number, then who it is for
“Is the appointment for yourself?” If not, the relation and the patient's name, and nothing else changes.
- 02
What brings them in
The concern as chips, mapped to a consultation type, with the fee read out from your price list.
- 03
Doctor and time
A preferred doctor or the first available; mornings, afternoons or evenings.
- 04
Slot, held, confirmed
Free slots for that doctor, held while you confirm, then the confirmation email.
What the clinic starter ships with
Ready on day one, renamed in minutes.
Fields
Caller is the patient, relation, age group, gender, visited before, reason for visit, consultation type, preferred doctor, preferred time, insurance or TPA, how they heard of you.
Outcomes
Booked, will call back, checking with family, price enquiry only, not interested (with a reason).
Stages
New, qualified, slot offered, booked, visited, not booked, did not visit. Booking and attendance move them for you.
Sources
Phone, walk-in, Practo, Justdial and Google Ads as named sources, so reports show which ones book.
Switched on for clinics
The parts a clinic uses.
Check-in and the waiting roomBusiness
Arrivals, called through, and who has waited longest.
Due backBusiness
Everyone past their six-month check-up, as a call list.
Courses of appointmentsBusiness
A course of physio booked as one series.
What patients always ask forAll plans
Always the same doctor, mornings only: offered at the next booking.
Viewers for doctorsAll plans
A doctor who only looks at their own day is a viewer and never uses a seat.
UtilisationBusiness
Each doctor's booked time against their rostered hours.
Questions